General Returns: Management must approve all returns. Please fill out the above form and submit it to our Returns Department . You will be issued a Return Authorization (RA) number once your request is processed. No return will be accepted without an RA number. Have the invoice number and the invoice date of the product you wish to return before you call or submit a request. No returns will be authorized 30 days after the date of the invoice. RA numbers expire 14 days after the date of issuance. All returns may be subject to a restocking fee. Customers are responsible for return freight. Please be advised that licenses, special orders, and products in which a seal has been broken are non-returnable.
Defective Software: Defective software may be exchanged for the same product, credited to your account, or refunded to your school upon approval. See Returns policy above.
Opened Packages (excluding defective software): A credit or refund will be issued for the purchase amount, less any restocking fees. See Returns policy above.
Unopened Packages: A full refund or credit will be given for all authorized returns. All products must be in 100% resellable condition. See Returns policy above.
If you have additional questions, please contact our Returns Coordinator, Doug Conley at (704) 522 7638 Ext 218 |