Breaking the Barriers: Improving Communication Skills
Effective communication is a learnable skill! This eye-opening two-CD-ROM set provides workable, real-world solutions to an entire range of communication barriers. Multimedia elements introduce key learning points, while video role-plays, exercises, and quizzes test user comprehension and reinforce communication dos and don’ts.
Features:
• Interactive videos of common workplace situations encourage learning through day-to-day application of the concepts presented
• Interactive exercises and quizzes test and strengthen user comprehension
• "Did You Know?" pop-ups enhance learning with usable fun facts
• Content pages are printable for later reference
• Glossary features and a hyperlinked index provide more information with just a click
• A list of Web sites and other resources makes additional research easy
• A viewable/printable teacher’s guide features learning objectives, a program summary, educational standards, fast facts, vocabulary terms, discussion and assessment questions, and student activities
Communication Barrier Basics
Highlights: The Top Ten Problems in Written Communication; using e-mail emoticons; reading facial expressions; determining whether an audience is "open" or "closed"; How to become an active listener
Features:
• Provides detailed sections on barriers involving the sender, the receiver, and the message—as well as the role of physical barriers (noise, location, visual distractions)
• Addresses a wide variety of basic topics including talking too fast, writing imprecisely, not paying attention, information overload, tone, and distractions
• Tackles subtle issues such as cultural sensitivity, bad timing, choosing the wrong medium, jumping to conclusions, the role of emotion, mixed messages, and reading between the lines
• Uses audio clips so students can hear samples of good and bad verbal communication so they’ll understand—instantly—the effect of various speaking styles
• Provides examples of well-written and poorly written business letters and memos, highlighting the impact of the written word in daily life
• Utilizes video clips of body language to illustrate at a glance the message conveyed by posture, gesture, and expression
After using Communication Barrier Basics, students will be able to…
• Identify breakdowns in verbal, written, and visual communication that can affect the transmission of a message
• Understand the basic sender/message/receiver model of communication
• Define the three basic types of communication and understand the key barriers to each
• Understand how to break down communication barriers and develop effective interpersonal communication skills
Can You Break the Barrier?
Highlights: Breaking the barriers in the following situations: A lively workplace debate about the new dress code; a sarcastic exchange with a co-worker; interaction between an irate caller and an apathetic customer service rep.
Features:
• Contains five interactive video scenarios that give users the chance to apply what they learn from Communication Barrier Basics to realistic workplace situations
• Allows users to analyze what’s going wrong throughout the five scenarios and to submit their assessment of the situation
• Delivers immediate feedback on the specific barriers and the choices made, to reinforce the application of good communication principles
After using Can You Break the Barrier? students will be able to:
• Analyze real-life situations to determine factors affecting successful transmission of a message
• Apply effective communication techniques to avoid creating barriers and to resolve common communication problems
As versatile as it is valuable, Breaking the Barriers can easily be integrated into any high school business education, career education, life skills, or communication course. College students—and, for that matter, any adult who wants to communicate more effectively—can benefit from this program too.
System requirements:
• PC platform: Windows 95, 98, NT4, Me, 2000, XP.
• Macintosh platform: OS 8.x, 9.x, Classic.
A Cambridge Educational Production.
Correlates to National Language Arts Curriculum and National Business Education Standards.
Two Windows/Macintosh hybrid CD-ROMs and a printable teacher’s guide.
|
