SPSS Technical Support Maintenance Plans
This is a student version that requires a student ID to purchase, and cannot be purchased by anyone other than students with IDs.
What is it?
Allows registered product users to search the SPSS Support resolution database, download patches, submit a question and review previously submitted cases.
Who is Covered?
Owners of registered product who purchase a Support Maintenance Plan.
What is Included?
- Unlimited telephone support with trained personnel (during local business hours)
- Telephone response goal is within four business hours
- Free patch downloads
- Free product upgrades
- Standard, proactive email notifications
- Online problem status (for open problems and those closed within the past three months)
- Beta Program eligibility
- Unlimited problem submissions (via Web or email)
- Web database (with text search)
- User forums/groups/listservs
- Frequently used resolutions
Those customers who have not purchased the SPSS Standard Support Maintenance Plan receive this Standard Support for 60 days from product purchase.
NOTE:
SPSS Technical Support Maintenance Plans must be purchased at the time of product purchase.
Please CALL Software Express at 800-527-7638 for more details.
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