Customer Management

Find, keep, and grow customer relationships. Quickly centralize customer information and streamline business processes with a system that quickly adapts to your unique business needs.


Microsoft Dynamics CRM Online combines your everyday Microsoft Office applications with powerful customer relationship management (CRM) software accessed over the Internet to rapidly improve marketing, boost sales, and bolster customer service interactions.
Historically, organizations looking for technology to improve customer experience have been hampered by lengthy and costly implementations, inflexible software, and poor user adoption. Microsoft Dynamics CRM Online helps solve these challenges with powerful, easy-to-use CRM software delivered over the Internet to help organizations get up and running quickly and cost-effectively with the flexibility to meet the unique needs of any business. Microsoft Dynamics CRM Online equips business professionals with access to customer information through a full suite of marketing, sales and customer service capabilities with a familiar Microsoft Office Outlook experience to help ensure rapid user adoption and fast results.

CONNECT WITH CUSTOMERS AND PARTNERS
Gain access to a comprehensive catalog of on-demand solutions built by hundreds of Microsoft Dynamics CRM vendors with Microsoft Pinpoint. Pinpoint is a unified online business marketplace for small and medium-sized business customers and partners to connect with each other in a trusted environment.

MARKETING: MAXIMIZE YOUR MARKETING INVESTMENT
Provide marketing professionals with intuitive data management and segmentation tools, powerful campaign management features, and insightful marketing analytics to help increase the effectiveness of marketing programs, generate demand, and better track key performance indicators. Plan, launch, and track campaigns more efficiently with marketing workflows that reduce repetitive manual tasks. Microsoft Dynamics CRM Online helps you capture the right information and deliver it to your marketing teams and target audience at every stage of the campaign life cycle.

INTERNET MARKETING: OPTIMIZE YOUR ONLINE CAMPAIGNS
Allow marketing professionals to seamlessly create, manage, and optimize Internet-based marketing campaigns and search engine marketing efforts while effortlessly capturing and tracking all leads from landing pages to maximize revenue opportunities. With automated keyword selection and bidding, campaign and landing page templates, as well as intuitive wizards and lead staging capabilities, Internet Marketing takes care of the heavy lifting and provides you with a true closed-loop process. Embedded intelligence and optimization models help you make the most of your online advertising efforts.

SALES: SPEND MORE TIME SELLING
Give sales professionals fast access to their customer data and history so they can spend less time on administrative tasks and spend more time selling. Use wizard-driven communications tools to keep sales prospects and customers informed of new product and service offerings. Microsoft Dynamics CRM Online provides sales professionals with a single view of the customer with tools and workflows that streamline and automate everyday sales processes for shorter sales cycles and higher close rates.

SERVICE: DELIVER SUPERIOR SERVICE
Deliver customer information, case management, service history, and support knowledge to the desktops of customer service professionals, giving them the tools they need to deliver consistent, efficient service that helps enhance customer loyalty and profitability. Microsoft Dynamics CRM Online provides a comprehensive customer service solution that is familiar to users and is completely customizable to match your support process.

Technical Requirements