VMware Service Manager

Transforming service delivery for the virtual age.
Reducing the cost of physical infrastructure, improved operational efficiency and customer responsiveness are all benefits that come with properly managed virtualization adoption. However, the rapid adoption of virtualization has also seen the emergence of new management challenges as organisations struggle to control the complexity and abstraction that virtualization technology introduces.

As a result, an increasing number of IT organizations are looking to the much needed transition from a technology-centric model to a service-delivery focused approach to provide the visibility and control required to manage their operation as they adopt virtualization.

Leveraging an open and configurable platform and intelligent automation, the VMware for Service Management solution enables IT organizations to deliver service excellence in this dynamic new environment with predictive Problem resolution, real-time collaborative Knowledge Management, easy-to-use workflows, seamless integration with existing infrastructure and a powerful federated CMDB.

The key advantages to VMware's Service Manager solution include:

1. Rapid ITIL Deployment
Using pre-integrated processes in a unified single product, VMware Service Manager’s central web-architecture ensures rapid and centralized installation to allow you to successfully deploy your ITIL solution in weeks not months.

2. Flexibility and Configurability
VMware Service Manager’s easy to use, graphical workflow modeler and flexible screen designer ensure users can easily map the most complex of business processes to ensure richness of functionality without compromising ease-of-configuration

3. End-to-End Automation
From an Incident and Problem creation to proactive analysis, provisioning, credentialing updates, finance system updates and a easy to create and maintain CMDB, VMware Service Manager allows users to take advantage of intelligent automation, from business users to underlying infrastructure management.

4. A global team of experts
VMware Service Manager has over 20 years providing successful IT Service Management solutions in global enterprises across an international client base and is supported by a highly skilled global network of expert ITSM consultants and 24x7 premier support.