HP Service Manager Software

You're facing challenges on many fronts: demand for higher- value services, fewer resources and constant change. Creating value for the business, while accelerating innovation and mitigating risk, has never been harder. You can meet these challenges by focusing on service delivery. But doing so requires an enterprise strength IT service desk solution.

HP Service Manager software is designed with your challenges in mind. With a scalable, service-oriented architecture and out-of-box integrations spanning across the HP BTO portfolio, it enables a lifecycle approach to IT service management.

Service Manager supports robust end-to-end processes, such as closed loop incident process (CLIP) and change, configuration and release management (CCRM).

Existing HP Service Desk and HP ServiceCenter customers can migrate to HP Service Manager and reap the benefits of lower TCO due to embedded best practices and self-service capabilities, and higher service agility due to enhanced end-to-end solution automation and more efficient user interface design.

Key Features

Embedded best practices provide a shortcut to success
Service Manager's ITIL v3 best practices have been developed over years of ITSM solution development with many customers, and have been built into the user interface and process engine of the product itself – in the workflow, forms and preconfigured data (such as predefined roles and sample SLAs, SLOs and KPIs). This means faster implementations, cheaper maintenance, and more predictable service quality right from the start.

'Business at a glance' dashboard increases efficiency and control
Service Manager’s user-oriented design includes "MySM," an innovative home page for service desk agents that provides them a customizable, graphically-driven dashboard of operational summary data. Having a visual consolidation of everything they need to manage at their fingertips allows them to more easily stay on top of things.

Virtual collaboration and decision support enables agile change execution
Service Manager’s powerful change calendar brings change requests together into a single, common view and provides improved visibility and better planning.

Service Manager also offers real-time decision support in the form of automated risk, impact and collision analyses, and a virtual Change Advisory Board (CAB).

Self service reduces costs and increases customer satisfaction
Service Manager self service capabilities enable end users to get the answers they need (via knowledge management), launch tasks that address their issues (via request fulfillment), and order IT services necessary to run the business (via service catalog).